Browse Answers Before You Contact Us
Most account questions have a short, checkable answer — and we'd rather you find it here in thirty seconds than wait on a chat queue. This FAQ covers the questions we field every day: how to fund your account with PayPal, Venmo, or a Play+ prepaid card; what identity verification actually asks for; which states can access the platform under local law;
and how to reach a real support agent when the answer isn't here. Players in Denver and Newark have told us that knowing exactly what to expect on the verification step is the thing that removes the most friction, so we've been specific about that process below. Answers are organized by topic. If you don't find what you need, our live chat
and email channels are open — details are in the Support section on this page.
- PayPal
- Venmo
- Play+
- Live Chat Support